As a small business owner, you understand the importance of creating a positive first impression. But did you know that your website can make or break that first impression before a potential customer even sets foot in your business? In today’s digital age, every business needs a website but for many businesses, your website is often the first point of contact for potential customers, and a poorly designed or optimized website can cost you new business.
According to a study by the Content Marketing Institute, 61% of consumers will leave a website if it’s not mobile-friendly. Additionally, 40% of consumers will leave a website if it takes more than 3 seconds to load. These statistics alone should be a wake-up call for many small business owners who want to remain competitive in today’s market.
But it’s not just bad user experience and technical issues that can drive customers away. A website with poor navigation, outdated design, and a lack of trust signals and social proof can also turn prospective customers off.
In this post, we’ll take a closer look at 7 ways your website may be costing you new customers and how you can fix them. By the end of this article, you’ll have a better understanding of how to optimise your website to attract and retain customers, and how to stay ahead of the competition.
Here are seven ways your website is losing you customers and easy ways to fix them.
Slow Load Times
No one wants to wait for a website to load, and if it takes too long, they’ll simply move on to the next business. Use tools like Google’s PageSpeed Insights to identify areas for improvement, such as large image files or too many plugins. Optimizing images by compressing them and reducing their file size can significantly improve load times. Minimizing the number of plugins used on your website and optimizing your code can also help.
Poor Navigation
If customers can’t find what they’re looking for on your website, they’ll quickly become frustrated and leave. Make sure your website is easy to navigate and that your menu is clearly labeled. Use simple and intuitive layouts with contrasting colors for text and background. A search bar can also be useful for customers who know what they are looking for.
Outdated design
A dated website design can make your business look unprofessional and out of touch. A website design should be regularly updated for current trends and technologies to ensure it stays modern and engaging. Make sure that the design elements are consistent throughout the website and are easy to read on different devices.
Lack of mobile optimisation:
With more and more people accessing the internet on their mobile devices, it’s crucial that your website is optimized for mobile. This means having a mobile responsive design that adjusts to different screen sizes, and making sure all of your images and videos are optimized for mobile as well. Use a mobile-responsive theme, or if you have the budget, consider a separate mobile site.
No clear call-to-action:
Your website and landing pages should have a clear call-to-action that tells customers what they should do next. This could be a button to purchase a product, a form to fill out, or a phone number to call. Make sure that the call-to-action is prominently displayed and that it stands out from the rest of the website’s content. Use action-oriented language and make it clear what the customer will get by taking the action.
No trust signals:
Trust signals such as customer testimonials, security badges, and money-back guarantees can help reassure customers that your business is legitimate and trustworthy. Use customer testimonials on the website, display badges from well-known security providers, and make sure your website is using an SSL certificate.
No social proof:
Social proof, such as customer reviews and ratings, can be powerful tools for building trust and credibility. Make sure your website includes customer reviews and ratings, as well as links to your social media profiles. Encourage customers to leave reviews, and be sure to respond to negative reviews in a professional and constructive manner.
By taking the time to address these issues, you can ensure that your website is working for your business, rather than against it. Remember, your website is your digital storefront, and it’s essential that to give customers the right impression. So, take the time to address these issues and give your business the best chance of success.
Additionally, it’s important to regularly review and update your website and online presence to ensure that it continues to meet the needs of your customers. This could include adding new products or services, updating content, or making web design changes to keep up with current trends. It’s just as important to keep an eye on the metrics of your website, such as website traffic, bounce rates, conversion rates and online sales to understand how your website is performing and make necessary adjustments.
In today’s competitive market, having a quality website that stands out from the crowd and provides a positive customer experience is more important than ever. Don’t let a poor website cost you new customers. Take the time to optimise and update your website more so if it’s an ecommerce website, and you’ll be on your way to growing your business by attracting and retaining customers for years to come.
